Papers by Podium Session

Session:
Date: June 3, 2019
Location: Lobby of the Macdonald Hotel

“Development and validation of a tool to assess patient satisfaction for minor paediatric surgical procedures”

Karan Gandhi, Jacob Davidson, Julie Strychowsky

Abstract

Background:

Patient satisfaction surveys provide insight into the patient’s perspective on healthcare quality. There is no gold standard to measure patient satisfaction in pediatric surgery.

Methods:

Patient advisors and a panel of experts comprised of hospital stakeholders were given a patient satisfaction tool based on the HCAHPS survey. Data was collected using the ‘Think Aloud’ method. The revised tool will be pilot tested in four paediatric surgical subspecialties.

Results:

Ten patient advisors and hospital stakeholders participated in the focus group and interviews. The ‘Think Aloud’ method was used to establish cognitive and content validity. Patient satisfaction domains in the revised tool included the subheadings: arriving for surgery, level of preparedness (before surgery, after surgery), staff (communication, care, empathy), environment (comfort, cleanliness), and overall satisfaction rating. Pilot testing is underway.

Conclusions:

This is a novel instrument designed to capture satisfaction metrics in pediatric patients undergoing outpatient minor surgical procedures.

Learning Objectives

  1. By the end of this session, participants will be able to describe how to measure patient satisfaction and how to apply a tool to the outpatient minor paediatric surgical procedure setting.
  2. By the end of this session, participants will be able to acknowledge the importance of including all relevant stakeholders in the development of patient experience tools, which importantly includes the involvement of patients and their families.

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Scheduling Details

This 7 minute presentation is scheduled to take place on June 4, 2019 at 14:25 in the Hall C.

Authors' Contact Details

Corresponding Author: Dr. Julie Strychowsky

Senior Author: Dr. Julie Strychowsky

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